Customer Experience Agent

We are looking for professional, dynamic people to join our Customer Service team.

Head Office: 90 rue Beaubien Ouest, suite 601A, Montréal, QC

*Please note this is a temporary contract until January 2020*

Are you known for your excellent customer service skills? Do you have an interest in the outdoors? Care to join a dynamic team within an innovative, fast-growing company?

Altitude Sports is Canada’s largest online retailer of high-end technical clothing. Since 1999, we carry products from over 400 brands via our online Web stores, and Outstanding customer service is one of Altitude Sports’ defining features and our team is expanding!

Main Responsibilities

  • Ensure continuous customer satisfaction by offering personal, courteous and specialized customer service to our clients;
  • Support and guide clients on products sold on according to their needs (by phone, email or chat);
  • Assist clients with their online purchases and orders;
  • Proceed with reimbursements when needed;
  • Follow-up on orders with our warehouse team and answer all related questions;
  • Process returns and handle guarantee requests;
  • Perform other related tasks as needed.


  • Have experience in a customer service role;
  • Be bilingual (French/English), verbally and in writing;
  • Have polite and professional communication skills;
  • Be able to handle multiple tasks simultaneously;
  • Be able to work with various technology platforms;
  • Be able to manage stress efficiently;
  • Be punctual;
  • Have an interest and knowledge in outdoor gear and products (an asset).


  • Part-time (minimum 24h per week) or, full-time (40h per week)
  • Day, evening and weekend shifts available,
  • Possibility of permanence upon completion of contract.

We Offer

  • Employee discounts on over 400 brands;
  • Friendly working environment in a modern space in the heart of the Little Italy;
  • The opportunity to evolve professionally in a growing company;
  • The opportunity to work with talented people!

Apply here

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