Customer Experience Agent

We are looking for passionate, hard-working individuals to join our Customer Service Team.

(Please note that this is a temporary contract from October to February)

Head Office: 90 rue Beaubien Ouest, suite 601A, Montréal, QC

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Are you known for your excellent customer service skills? Do you have an interest in the outdoors? Would you like to join an innovative and growing company? At Altitude Sports, you will be a part of a stimulating and motivating team!

Altitude Sports is Canada’s largest online retailer of high-end technical clothing. Since 1999, we carry products from nearly 380 brands via our online Web store.

Main Responsibilities

  • Support and guide clients on products sold on Altitude-sports.com according to their needs (by phone, email or chat);
  • Help clients with their online purchases and orders;
  • Proceed with reimbursements when needed;
  • Follow-up on orders and answer all related questions;
  • Process returns and handle guarantee requests;
  • Perform other related tasks as needed.

Requirements

  • Have a minimum of 6 months experience in customer service;
  • Be perfectly bilingual (French/English), verbally and in writing;
  • Be able to handle multiple tasks simultaneously;
  • Be able to work with different technology platforms;
  • Be able to manage stress efficiently;
  • Be rigorous and assiduous;
  • Be polite and professional;
  • Be punctual.

Assets

  • Have an interest in outdoor gear and products;
  • Have an interest in ecommerce.

Availabilities

  • Part-time: minimum of 24h per week;
  • Full-time: 40 hours per week;
  • Day (9am to 5pm), evening (2 to 10pm) and weekend shifts available;
  • Possibility of extending the contract.

We Offer

  • Employee discounts on nearly 440 brands;
  • Friendly working environment in the heart of the Little Italy;
  • The opportunity to evolve professionally in a growing company;
  • The opportunity to work with talented people!

Apply here

DevOps Specialist

We are looking for an experienced Backend developer who is strong in DevOps and who won’t back away from a sizeable challenge: a real problem-solver.

Full time, permanent position.

Head Office: 90 rue Beaubien, suite 601A, Montréal, QC, H2S 1V6

We are looking for an experienced DevOps specialist who won’t back away from a sizeable challenge: a real problem-solver. Such a person should be ready and willing to explore new ways of getting things done as well as make the right decisions to meet deadlines. Versatility, drive and a bit of business acumen are highly valued in a company such as ours that is not afraid to reinvent itself. Basically, we require a bold individual that will help us reach the next level!

 Main Responsibilities

  • Leverage IaaS know-how to implement DevOps best practices in a multi-infrastructure environment;
  • Enforce security at all times in the DevOps process;
  • Participate in the improvement of continuous deployment processes (CD / CI);
  • Maintain an adequate and user-friendly system for monitoring, alerting and log centralization;
  • Do conception and development of infrastructure and automation
  • Manage container clusters and micro-service architecture
  • Clearly document deliverables in an agile context;
  • Coach other team members and contribute to the team’s knowledge;
  • Work closely with members of other IT departments;
  • Optimize resource scaling cost-wise;
  • Take part in on call support rotation.

Requirements & sought-after qualities

  • University Degree in computer science, software engineering or other related fields;
  • Have concrete and relevant experience with cloud infrastructure (2 to 4 years experience);
  • Experience with Terraform / Cloud Formation and Git;
  • Experience with Chef, Puppet or Ansible;
  • Experience with Docker, Kubetrnetes, ECS
  • Very strong experience with UNIX based systems (Linux);
  • Experience with scripting (Bash, Python, Go);
  • Experience with AWS;
  • Be aware and sensitive to the needs of the business.

 Assets

  • University Degree in computer science, software engineering or other related fields;
  • Have concrete and relevant experience with cloud infrastructure (2 to 4 years experience);
  • Experience with Terraform / Cloud Formation and Git;
  • Experience with Chef, Puppet or Ansible;
  • Experience with Docker, Kubetrnetes, ECS
  • Very strong experience with UNIX based systems (Linux);
  • Experience with scripting (Bash, Python, Go);
  • Experience with AWS;
  • Be aware and sensitive to the needs of the business.

Why us?

We offer you the chance to make a difference and take part in our growth. We want to emphasize innovation and we will not be short on stimulating projects. By working with several departments, the benefits of your work will quickly be noticed and will bring a great sense of satisfaction to all.

Come join our team!

Apply Here

Warehouse Clerk

As warehouse clerk, your main responsibility will be to assemble and ship customer orders while respecting our quality standards.

*Please note this is a temporary contract from October to February*

Warehouse: 333 rue Chabanel, suite 705, Montréal

As warehouse clerk, your main responsibility will be to assemble and ship customer orders while respecting our quality standards.

We are looking for efficient and serious candidates to work at our warehouse on Chabanel Street. We need a trustworthy person that prides themself on a job well done.

Main Responsibilities

  • Receive, verify and ship merchandise purchased by our customers;
  • Inspect returns as per established norms;
  • Put merchandise back in stock when required;
  • Perform inventory counts.

Knowledge and Abilities

  • 0 to 6 months experience in a warehouse setting;
  • Ease with technology;
  • Good physical form;
  • Ability to express yourself in French (comprehension and verbal);
  • Attentive and detail-oriented;
  • Punctual and assiduous at work;
  • Experience working in a warehouse setting with an inventory management software (important asset).

Required Availabilities

  • Available for an evening shift from 3:30 to 11:30pm

We Offer

  • Collective insurance;
  • An employee discount on over 430 brands;
  • An enjoyable working environment;
  • The possibility to evolve in a growing business!

We thank all those that apply, but only select candidates will be contacted for an interview.

Apply Here

ETL Developer

We are looking for a curious and creative ETL-BI Developer to ensure coherence between our systems and optimize the gathering of strategic data.

Full time, 40 hours per week.

Head Office: 90 Beaubien Ouest, Suite 601A, Montréal, QC, H2S 1V6

Continues to grow its team! We are looking for a curious and creative ETL Developer to ensure coherence between our systems and optimize the gathering of strategic data. This person must be fun to work with and passionate about Big Data.

Main responsabilities

  • Take part in the conception and development of ETL integrations;
  • Facilitate the monitoring and maintenance of synchronizations;
  • Create BI documents according to varying department needs;
  • Experiment with new BI extraction methods.

Requirements

  • University Degree in Business Computer Science or other related fields;
  • 2 to 3 years’ experience in a similar role;
  • Experience with ETL solutions (Talend, Pentaho, etc.);
  • Significant experience with SQL;
  • Experience working with BI solutions (Tableau, Looker, OLAP, etc.);
  • Basic experience in JavaScript programming;
  • Experience with transactionnal systems;
  • Bilingual in French and English, spoken and written.

Assets

  • Be an agile player;
  • Knowledge of AWS and Google Cloud Platform;
  • Experience with Git;
  • Knowledge of Rest APIs

Aptitudes and abilities

  • Passionate and curious;
  • Detail oriented;
  • Autonomous and flexible ;
  • Being open to criticism and the exchange of ideas;
  • Teamwork!

We thank everyone on their application. Please note that only selected candidates will be contacted.

Apply Here