Customer Service Agent – Full time and part time positions available

Your main responsabilities will be to support and guide clients on products according to their needs.

Full time, 40 hours per week.

Part time, 12-24 hours per week.

Head Office: 6600 rue St-Urbain, Montreal, H2S 3G8

Main Responsibilities

  •  Support and guide clients on products according to their needs (phone, email, chat);
  • Help clients with online purchases and orders;
  • Proceed with reimbursements when needed;
  • Follow-up on orders and answer related questions;
  • Process returns and handle guarantee requests;
  • Identify potential frauds and report anything that seem unusual;
  • Perform other related tasks as needed.

Requirements

  • Have 6 months to 1 year of experience in client service;
  • Be perfectly bilingual (French/English), verbally and in writing;
  • Be able to handle multiple tasks at the same time;
  • Ability to work with different IT platforms;
  • Be able to manage stress efficiently;
  • Be rigorous and assiduous
  • Be polite and professional;
  • Be punctual.

Assets

  • Knowledge of outdoor gear and products
  • Experience in ecommerce

Requested availability

  • Full time (40 hours per week)
  • Part time (min 24 hours per week)
  • Day shifts (9am-5pm), evening shifts (2-10pm) and weekend shifts available.

We Offer

  • Group Insurance (dental, medical, paramedical);
  • Employee discounts on over 300 brands;
  • Friendly working environment in the heart of Little Italy;
  • Opportunity to evolve professionally in a growing company;
  • Continuous learning opportunities including courses, events, conferences and trips;
  • Opportunity to work with talented people!

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